Follow these steps to switch from the TurboTax IRS Free File Program to get to regular paid Online TurboTax. It should allow you to keep your same account and already-entered info.
- First log out of all Intuit accounts.
- Delete your browser Internet cache and any Intuit-related cookies.
- Close your browser and reopen it.
- Go to this page https://turbotax.intuit.com/personal-taxes/compare/online/
- When you arrive there, do NOT sign in yet.
- Choose the product you want to use like you hadn't even started a return before, and click on "Start for Free".
- It will ask how you did your taxes last year. Say "TurboTax", and then it will ask you to sign in.
- When you log in, it should recognize you were using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore. Say "yes".
- Hopefully, that will put you back in regular Online TurboTax while keeping your originally-entered info.
