You may be having a problem with how TurboTax is interacting with your computer. You can try clearing the cache on your computer as follows:
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
You may have to restart your computer after you clear the cache.
Also, you can try logging into TurboTax using a different web browser.
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