You will need to click "continue" after you enter all your Form 1099-Rs to get to "Did you use your IRA to pay for any of these expenses?" or "These situations may lower your tax bill" screen to enter an exception for the 10% early withdrawal penalty.
If this doesn't solve your issue please comment back what code you have in box 7.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"