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ehmurraytt
New Member

Is this a bug? In Section: Other Deductions and Credits Item: Alimony Paid: Entering a social security number with a leading zero fails. The form drops the leading zero.

The form then reports an invalid SS number.
6 Replies
DawnC
Expert Alumni

Is this a bug? In Section: Other Deductions and Credits Item: Alimony Paid: Entering a social security number with a leading zero fails. The form drops the leading zero.

Some TurboTax customers are experiencing an issue when entering in the social security numbers that begin with a 0 when entering alimony paid in the TurboTax desktop version of the program.

If you're experiencing this, please go here to receive email notifications when any updates related to this issue become available.

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ehmurraytt
New Member

Is this a bug? In Section: Other Deductions and Credits Item: Alimony Paid: Entering a social security number with a leading zero fails. The form drops the leading zero.

After the most recent update on the morning of 30 January 2021, the issue is NOT solved in TurboTax  Premier desktop.

WEHICOCK
Level 2

Is this a bug? In Section: Other Deductions and Credits Item: Alimony Paid: Entering a social security number with a leading zero fails. The form drops the leading zero.

I agree. I keep getting emails that it is resolved, but it isn't.

MaryM428
Level 10

Is this a bug? In Section: Other Deductions and Credits Item: Alimony Paid: Entering a social security number with a leading zero fails. The form drops the leading zero.

When an issue is fixed by TurboTax, your browser will often retain the old data.  To resolve this use the Chrome browser 

 

  1. Go to the three dots at top right and click settings
  2. Privacy and security
  3. Clear browsing data for all time. 
  4. Sign back into TurboTax and the issue should be resolved.


jcassping1
Returning Member

Is this a bug? In Section: Other Deductions and Credits Item: Alimony Paid: Entering a social security number with a leading zero fails. The form drops the leading zero.

This is a TTD problem and not TTO so the browser doesn't come into play.

pattif12
Expert Alumni

Is this a bug? In Section: Other Deductions and Credits Item: Alimony Paid: Entering a social security number with a leading zero fails. The form drops the leading zero.

TurboTax is aware that their is a problem with the Desktop version. 

 

Some TurboTax customers were experiencing an issue when entering in the social security numbers that begin with a 0 when entering alimony paid in the TurboTax desktop version of the program.

 

If you're experiencing the issue above,  please go here to receive email notifications when any updates related to this issue become available.

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