Turbo Tax charged me the incorrect price

[jimzhenzhang]

When I placed my order for Turbo Tax online, the payment summary for the order was $167.20 plus tax, however, I was charged for $193.00 plus tax. Here is the proof when I placed the order, but they refuse to credit me back the difference. This is unacceptable. What should I do? 

[myowntaxes24]

They did the same thing to me 2/26/24 and one of the experts put in for them to refund me back all my Money, They sent me an email on 3/18/2024 which gave me a refund approval date, check number, the proper amount they owe me and send my check was mailed out. I HAVE YET TO SEE MY CHECK, THEY TOLD ME ALL KIND OF LIES, AND DIFFERENT DEPARTMENTS SAID ALL KIND OF STUFF, I BEEN WITH THEM 6 YEARS. THE LAST PERSON I SPOKE  NAMED REBECCA SAID I'D RECEIVE IT IN 6-8 WERKS WELL 4/26/24 FRIDAY IS 8 WERKS. I WANT MY MONEY OR ELSE IM GOING TO REPORT THEM TO BBB AND IM NOT EVER DEALING WITH THEM AGAIN. LIKE YOU SAID IT'S TOTALLY UNFAIR AND IM A 6 YEAR CUSTOMER. YOU WOULD THINK THEY'D NOT GIVE ME THE RUN AROUND. I THOUGHT WE WOULD BE TALKING TO THEM LIVE TODAY. I NEED ANSWERS AND MY 187.00 REFUND EITHER DIRECT DEPOSITED LIKE MY FEDERAL AND STATE REFUNDS WERE OR SEND THE CHECK LIKE THE EMAIL SAID!!. PLEASE TURBO TAX!!