I am able to get to the screen to enter my bank information and it says I'm eligible. However, after entering my info I am getting the message "the tax return information you entered does not match our records". I am entering the info from my 2018 taxes as I have not yet completed 2019. I've entered my adjusted gross income exactly as it appears on line 7 of the 1040 form. I received a refund. I believe the problem may be in the refund amount I need to enter. I have the refund amount on my tax form as 22,127. However, my refund check included interest, so I actually received a check for $22,251.62. However, that is not a whole number. I've entered 3 different possibilities for the refund amount, $22,127, $22,251, and $22,252 (rounded to whole dollar). This is the 2nd day I've got that message after three attempts each day. I have also entered my husbands SSN and got the same error. I have no idea why it is not matching, so I am unable to enter my bank information. Do you have any ideas since I'm unable to contact anyone at the IRS?
