Why does Turbo have any representatives, Lol. Pretty much all of us used our common sense and pieced our info together to get the some answers. So grateful for the News and Turbo community. For The company Turbo tax, look at all these darn post doing our own work, correcting mistakes that we didn’t make. Turbo has nothing to say but generate a pre-made response. As for business you may only just lose me as a customer and it may not mean much to you. I think that everyone dealing with this Dilemma deserves the respect we gave you when we chose to use your company for tax services. At this point we cannot log in, Turbo has not address that situation, although we can pretty assume why. I text the bal to 43411, I entered another cards last four mistakenly one digit off from mine and was able to see someone else’s balance. When you call the reps are just as confused as we are. You all are going to wait until all this blows over and issue some sad message that you all hope we were safe and worked just hard as we did, when in actuality we did our own work from filing taxes to receiving the stimulus.