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Info correct, non-filers e-file accepted 1 week ago, but still getting "info doesn't match"

I know the information I enter is correct. My non-filers e-file information is correct, ssn, direct deposit, address and all that. It's been a week, and still no update. Depending on where I go I get either get "Information doesn't match"(irs2go) or -"information cannot be processed" (irs.gov actual website). I am selecting head of household since I live alone, social is correct, and due to no income these last 2 years(crippling medical problems that my state doesn't seem to much care about), I enter $1 and ($0 is not an option) in the "return amount expected" or whatever the 3rd and final irs2go box requires. I'm not getting an actual return, just the stimulus, and I can't find anything online other than people stimulus+returns with "return" being the verbiage used. Anyone have any insight? I feel like its actually been longer than a week since I filed non-filers through the IRS website, and nobody is available via phones or anything useful that I could find.. 

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3 Replies
GiseleD
Expert Alumni

Info correct, non-filers e-file accepted 1 week ago, but still getting "info doesn't match"

According to the IRS FAQs:

 

Get My Payment will display one of the following payment statuses:

 

1. Payment Status (one of two statuses) –

  • A payment has been processed, a payment date is available, and payment is to be sent either by direct deposit or mail.
  • You are eligible, but a payment has not been processed and a payment date is not available.

2. Need More Information – You are eligible for a payment, but we do not have your direct deposit information. You will be given the opportunity to provide your bank information once you have properly verified your identity. Direct Deposit is the fastest way to get your EIP.

 

3. Payment Status Not Available – We cannot determine your eligibility for a payment at this time. For example, this could mean:

  • You are required to file a tax return, but:
    • We haven't finished processing your 2019 return
    • The application doesn't yet have your data; we’re working on adding more data to allow more people to use it.
  • You don't usually file a return, and:
    • You used Non-Filers: Enter Payment Info Here but we haven’t processed your entry yet
    • You receive an SSA or RRB Form 1099 or SSI or VA benefits; information has not been loaded onto our systems yet for people who don’t normally file a tax return.
  • You’re not eligible for a payment (see Eligibility).

 

If a payment date is not provided, updates to your payment status are made no more than once per day.

 

In your case, it sounds like the IRS simply hasn't added your info to the Get My Payment tool yet. They are woefully understaffed right now.

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Info correct, non-filers e-file accepted 1 week ago, but still getting "info doesn't match"

I used the non-filers too. I get a SSA1099. I don't have dependants nor a bank account.

I was not suppose to use it.

Help me please!!! 

Did I cause myself big issues??? 

Will I still get the stimulus???

Info correct, non-filers e-file accepted 1 week ago, but still getting "info doesn't match"

I used Non-filers but shouldn't had.

Now I question it stating I have $1 AGI.

Will that put my income out of range to collect stimulus?

I only get SSDI and SSI

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