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Unfortunately, it sounds as if you may be affected by a known issue that affected the processing of the second round of payments for a number of taxpayers, including some TurboTax customers.
The IRS has recently issued new guidance regarding what to do if your payment was not received. You can read the full text of the IRS statement here: IRS Statement About Second Economic Impact Payment. Below is a pertinent excerpt:
IRS updated Get My Payment (GMP) for individuals who are receiving the second Economic Impact Payment on January 5, 2021. If you checked GMP on or after January 5 then:
- If GMP reflects a direct deposit date and partial account information, then your payment is deposited there.
- If GMP reflects a date your payment was mailed, it may take up to 3 – 4 weeks for you to receive the payment. Watch your mail carefully for a check or debit card. (See the FAQ for EIP Card)
- If GMP shows "Payment Status #2 – Not Available," then you will not receive a second Economic Impact Payment and instead you need to claim the Recovery Rebate Credit on your 2020 Tax Return.
Because of the speed at which the law required the IRS to issue the second round of Economic Impact Payments, some payments may have been sent to an account that may be closed or, is or no longer active, or unfamiliar. By law, the financial institution must return the payment to the IRS; they cannot hold and issue the payment to an individual when the account is no longer active. If Get My Payment shows "Payment Status #2 – Not Available" you will not receive a second EIP.
The IRS advises people that if they don't receive their Economic Impact Payment, they should file their 2020 tax return electronically and claim the Recovery Rebate Credit on their tax return to get their payment and any refund as quickly as possible.
I am having the same issue. Irs website says it was delivered to my unknown account on the 4th. Still nothing. No deposit. No email from turbotax. Irs website says don't call. Just sucks.
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