CASE ID NUMBEr

my taxes were done improperly by this product, I did not complete my refund and asked for a return for my purchase, I spoke to someone and they gave me a case id #[social security number removed], I tried the chat app on turbo tax and when I mentioned the case number the operator "MILLER" ended the chat , I was shocked to be dismissed. can I get an answer on when I will receive my refund on the turbotax product I purchased ?

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