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snipertmo
New Member

I'm Military stationed overseas When I try to file my taxes it says 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. How can I do it?

I have no US phone number. What is a workaround?
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2 Replies
Carl
Level 15

I'm Military stationed overseas When I try to file my taxes it says 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. How can I do it?

You probably selected the option to get status notifications from the IRS via text message. That will not work with a phone number that is no a valid, active U.S. number. So either remove the SMS notification option and the non-US phone number, or change it to a valid, active U.S. phone number.

 

I'm Military stationed overseas When I try to file my taxes it says 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. How can I do it?

@snipertmo 

A lot of folks out-of-country have been getting that error.   If you have a phone number listed in your Intuit Account settings, then you must make sure you use a valid 10-digit domestic USA phone number in both your Intuit Account settings and in your return.   You do not have to actually verify the phone number you use in your Intuit Account.   Or you can try removing the phone number that is in the Intuit Account.

 

See if this FAQ helps:

FAQ:   601ERRV:5  Invalid SMS Number

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17...

 

Also see this detailed answer by TurboTax DawnC in the thread linked below, who says not to use a number like Google Voice, Skype, etc.  in the Intuit Account settings, at least not until after you successfully efile.   She also says it may be possible to leave the phone number blank in the Intuit Account settings. 

 

https://ttlc.intuit.com/community/taxes/discussion/re-i-try-efile-but-i-get-message-invalid-sms-numb...

 

Also see this other thread with other out-of-country users with the same problem who were able to correct the error.  Several have posted anecdotes there about how they solved it.   If you have trouble, post there, and they can probably help you.

 

https://ttlc.intuit.com/community/taxes/discussion/my-federal-e-file-is-not-going-through-i-m-given-...

 

NOTE: 

A couple of users have said that even after making changes to (or removing) the phone in the Intuit Account, the efile problem still happened, until they logged out of TurboTax then logged back in. Apparently that reset something.

 

So if you make any changes to the phone number listed in your Intuit Account settings, after you save the settings, log out of TurboTax and close the browser. Then reopen it and log back in and try to efile.

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