How do I remove a turbotax license from a computer that I no longer own to reclaim one of the 5 installs?
I am going to check on this issue and get an official response, but I do not believe the activation servers are configured to remove a license from a user's computer and release it for use on a different machine.
If you are having an activation issue, you should contact Support (link below) during regular business hours.
Once you install and activate TurboTax on a computer, you cannot "reclaim" that installation, even if you no longer have the computer. If you are having trouble activating your software, and you have not used all 5 of your activations, please contact support during regular business hours or via Facebook or Twitter.
Already have an account? Sign In(4.6/5 | 291,310 reviews)
Or browse the Forums
Did the information on this page answer your question?
and start working on your taxesSign in
Get expert help or do it yourself.Get started
to receive guidance from our tax experts and community.Sign in
Real experts - to help or even do your taxes for you.Get started
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.