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Best answer by KathrynG3

When unexpected results occur, I recommend signing out of the program and closing the browser window completely. Wait a minute.

 

Then, open an incognito Chrome Window. Go to the TurboTax support at this link: TurboTax Updates for Stimulus Payment Registration.

 

For other Coronavirus related details, please see the following resources:

@Meggerbeez

41 replies

Level 2
April 9, 2020

How about you just fix the damned problem. 

Level 2
April 10, 2020

I called and told them 

Level 2
April 10, 2020

RE: The COVID-19 stimulus check and direct deposit. My girlfriend hasn't had to file taxes the last 2 years so her direct deposit info wasn't in the system due to her opening a new bank account. We followed the link to file through TurboTax for non-filers to update their direct deposit information. The federal return was accepted but the California return was rejected (REJ002). Do we need to do something else or is the acceptance by the federal government all we needed to be able to receive the stimulus check?

CatinaT1
Level 15
April 12, 2020

If your return was filed incorrectly as far as your dependent status, you will need to amend your return.

 

If you filed, it is like dropping it into a mailbox - you cannot get it back.

You'll have to wait until your return is either accepted or rejected.

  • If rejected, you can make any necessary changes.
  • If accepted, you'll need to amend your return
  • To avoid unnecessary delays, do not amend until your original return has been fully processed.  You will need to print and mail the amendment.  
  • Allow 8-12 weeks for processing.

See this TurboTax FAQ for help with amending.

You can check the status of your amended return here, but allow 3 weeks after filing for it to show up.

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Level 2
April 12, 2020

What if I accidentally claimed myself as a dependent? Or it said someone can claim question and I accidentally said myself. Please help I don’t know what into do. 

Level 2
April 14, 2020

Why was my stimulus rejected?

Alumni - Intuit
April 14, 2020

What was the reject message?

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Level 2
April 15, 2020

My stimulus was paid to a closed acct I used for 2018- I filed for 2019 in feb and the irs still used 2018 info ... what do I do now because the old bank rejected the payment. 

CatinaT1
Level 15
April 15, 2020

I'm not sure of your question.  What are you referring to, value part of your form?

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Level 2
April 15, 2020

IRs website on Get My Payment just rejects every time I put in our information.  I have filed with Turbotax for YEARS and always use direct deposit which those details haven't changed either - why didn't we get a check and how can I find out why they don't have our info if I have been using turbo tax

 

Level 2
April 15, 2020

How do i fill out my value part of my form

Level 2
April 16, 2020

I have been trying to file under the non filers for the stimulus payment. I did not have to file 2018 as made under minimum amount and 2019 I did not work. I had a child in July of 2018. When I went through the non filers return it has got rejected 3x now. I'm not sure what I'm doing wrong. 

Level 2
April 16, 2020

I got rejected by state and accepted by federal is that normal because its only a federal check for stimulus?

KathrynG3
Level 14
April 16, 2020

To check your account details, go to IRS: Economic Impact Payment Get My Payment Resource.

 

The tax return will only be submitted if there is income reported and necessary details are included. If you have a rejection, there should be a code to explain why. See: How do I fix a rejected return?

 

Yes, you are correct. The state has nothing to do with the stimulus payments.

@Lbspraguexo

@Gino86

Level 2
April 17, 2020

How can I talk with a Turbo Tax Specialist. If a fee is needed please advise