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Level 1
March 7, 2026

billing question

  • March 7, 2026
  • 1 reply
  • 0 views

I accidentally purchased 2025 turbo tax advantage during check out and submitting my taxes as it stated I would not be billed until November 2026. I assumed I was buying for 2026 tax season.   I also mistakenly purchased the "live tax advise" after I had submitted my taxes.    How can I get both refunded?

1 reply

DoninGA
Level 15
Level 15
March 7, 2026

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm