On the Turbo Tax website...I wonder where is the OPTION that let you pay with your personal savings or checking account? The software have the customer (tax payer) enter the name of your financial in...
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On the Turbo Tax website...I wonder where is the OPTION that let you pay with your personal savings or checking account? The software have the customer (tax payer) enter the name of your financial institution, i.e. the routing number & account number from where you want to pay your taxes if you have a tax liability. Then when you're ready to pay with you checking/saving account there is not a button to click to do this. There's only the option of utilizing a credit card or paying with your federal REFUND. There is definitely a "glitch" in Intuit Turbo Tax system (online). The glitch that I experience was with the AUDIT DEFENSE button. It was "highlighted" and would not allow me to refuse the Audit Defense service! Turbo Tax kept trying to charge me $45 for this UNWANTED service. The way I had to get around this horrid glitch was to take the advice of someone in the tax community that post: Do each transaction separate, but do not elect to e-file federal and the state at the "SAME" time. In the past this NEVER was an issue with Tubo Tax. I use to select Federal & State for e-filing at the same time. But, because of the bugs in the software or the poor programming I had to do the following: FIRST: select Federal e-file only, then proceed with the instructions (this is a FREE service); therefore, NO CREDIT card was necessary. After the FEDERAL RETURN was officially transmitted "and" accepted by the IRS via Turbo Tax, then I went to STEP TWO: I clicked the box to e-file my STATE tax return. *This is the part that was very tricky due to the "glitch" in the software. As I said, AUDIT DEFENSE ($45.00) kept showing up on the screen as selected (although it was NOT selected by me). Eventually, I had to actually click the AUDIT DEFENSE button to get to the NEXT SCREEN! Once it opened then there was a very small box that stated "REMOVE" Audit Defense. Yes! Finally I was able to click the small words REMOVE, then the AUDIT DEFENSE SERVICE vanished from the screen. Then the Turbo Tax software asked for my credit card information to pay for ONLY the State E-filing fee of $25.00 ($15, if you have a $10 credit from the retailer Costco, Sam, etc.) The $45.00 plus the $25,00 ( in my case $15.00) was NO LONGER SHOWED UP! What a victory! I was able to e-file my FREE federal Tax Return, then SAVE it. Then go back in the TURBO TAX Software to e-file the STATE RETURN for $25.00 ($15 with the $10 credit). Whew, what a task all of this was. Seriously, I have to THANK the person in the Turbo Tax community for telling HOW to do this. When I contacted Turbo Tax concerning this issue, unfortunately they didn't have a clue how to solve this problem (glitch in their system). They didn't have any IT people (Tech Reps.) to troubleshoot. The customer service ONLY handled sales. They honestly do NOT know any technical stuff, they also do not really know how to troubleshoot software or website issues dealing with their very own software-TURBO TAX. You will stay on the phone for about 15-18 minutes "waiting" for someone to assist you. The A I is NOT helpful. It can only answer "certain" questions, but it cannot TROUBLE SHOOT technical or softwae issues, either. Well, I hope Intuit Turbo Tax addresses all the glitches (bugs) found in their Tax Year 2025 software and/or programming for E-filing this year (2026).