You may have gotten this message because there is a typo in your "My Info" section of TurboTax for you or your spouse's Social Security Number. It may also indicate that a tax return was already file...
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You may have gotten this message because there is a typo in your "My Info" section of TurboTax for you or your spouse's Social Security Number. It may also indicate that a tax return was already filed using your Social Security number.
To fix this, first, you should verify the Social Security number(s) on your W-2(s) matches your Social Security number(s) in your personal info section. You can delete and re-enter the numbers to make sure they are correct. Also, make sure you have not mistakenly used a dependent's Social Security number for yourself or your spouse.
If the issue persists, try deleting and re-entering your Forms W-2 or 1099. I have included instructions below.
If the Social Security numbers are correct but still rejected, the IRS may have a system error, and you will need to print, sign, and mail your return.
If the error message states the SSN has already been used, someone else may have filed a return using your SSN, which also requires filing a paper return. How do I file my return by mail?
To delete a Form W-2 (1099-R) if you used TurboTax Online you can:
Click on "Tax Tools" in the left panel of your TurboTax screen
Select "Tools"
Click on "Delete a Form"
Scroll down the list of your forms to find your Form W2/1099-R
Click on the trash can to the right of your form to delete it
To delete a Form W-2/1099-R if you used TurboTax Desktop, you can:
Click on "Forms" in the top right of your TurboTax screen to switch to "Forms Mode"
In your left panel of your TurboTax screen find Form W-2/1099-R
Click on "Delete Form" at the bottom of the form
Click on "Yes" to confirm the deletion
Then go back to your W-2 entry screens and re-enter your W-2/1099-R information. You can get to the screens in TurboTax to enter your Form(s) W-2/1099-R as follows:
Click on "Search" in the top right of your TurboTax screen.
Type "W-2" or "1099-R" in the search bar.
Click on the link "Jump to W-2" or "Jump to 1099-R"
Continue through your TurboTax screens to manually enter your Form W-2 or Form 1099-R
Click here for How do I manually enter my W-2?
Click here for Where do I enter my 1099-R?
Click here for "How Do I View and Delete Forms in TurboTax Online?"
Click here for "How do I delete a tax form in TurboTax Desktop?"
If you have additional information or questions regarding this, please return to Community and we would be glad to help.