All Posts

@AKJSnow2018 TurboTax support does not have an email address.   You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm   Support is open from 5am to 5pm, Monday thru Friday, Pacific Time.

Why are you not filing as Married Filing Jointly?  That is the best way to file a tax return when you are legally married.  You get the highest Standard Deduction plus improved tax rates versus other types of filing.   If you are filing jointly then all of your income and deductions for both spouses is only entered on One tax return, NOT two.

The Form 5695 for the Home Energy Credit is available now using the TurboTax online editions.   The TurboTax desktop editions have not yet been updated for the finalized Form 5695.  Except sometime next week.

My husband and I just completed our 2025 taxes but we didn’t receive the 30% discount we were promised by a Turbo Tax representative yesterday.  He told us the discount will automatically apply the next day.  So we waited until morning to send the taxes but no discount was applied.  We originally called to dispute the $79 Expert Max because we never signed up for it.  We just wanted the $40 option and to get the fee be deducted from our return.  But a $119 was deducted.  We called Turbo Tax support right away and after the conversation, we thought it was resolved somewhat.  He mentioned that he could not take off the $79 Expert Max charge but he could give us the 30% off.  When we finished with our taxes we didn’t see any discount.  We had such a great experience with Turbo tax for many years but this year it was very disappointing.  We did a simple tax return with one W-2 and we only clicked on the regular $40 filing option with using our return to debit the turbo tax fee.  But we paid for an Expert Max $79 (total of $119) with no help or assistance (because it was not needed) and we didn’t even click for the additional option.  

You are seeing this because the amount of Medicare taxes withheld in box 6 is Not exactly 1.45% of the Medicare wages in box 5.  Remove any cents for the Medicare wages and see if the upgrade message goes away.   If that does not solve the problem, then delete the W-2 and re-enter manually.  Make sure the amount in box 6 is 1.45% or less than box 5.