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I received an email after the call that stated” Your TurboTax Live expert sent you a new message” “To check your messages and respond, sign in to your TurboTax account.”   so I signed into my account and nothing…

some have multiple accounts. the 2023 app would only be in that original account. see this Turbotax guide for finding all your accounts. if unsuccessful, contact Turbotax support.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US  also https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/account-recovery-request-turbotax-account/L3GhqZLVE_US_en_US   

You cannot use online TurboTax to amend a past year return now.   You need to use the desktop download software on a full PC or Mac, and follow the directions carefully.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/amend-change-correct-return-already-filed/L4VjJ9BA2_US_en_US?uid=m76mq6z2    Do not expect quick results from amending. It can take four months or more for the IRS to process an amended return.  

If you take out a reverse mortgage, the application fee, mortgage insurance, and closing costs paid up-front aren't tax deductible until actually paid off (usually when you repay the reverse mortgage). Therefore, you will be unable to deduct the interest on the reverse mortgage until it is actually paid off (at some point). In addition, Generally, you will not be able to deduct your mortgage insurance premiums and most of your closing costs.   For further details, see this page: 👉 https://reverse.mortgage/interest-tax-deduction   Regardless of whether you can deduct the amount you sent in to a reverse mortgage or not, it's always best to save your closing documents and seek advice from a certified public accountant (CPA) regarding your individual situation.

TurboTax gets no information from the IRS after you file your tax return.   Only the IRS can tell you what they are doing with processing your return.  Contact the IRS.   Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday  

When you enter your dependent child (ren)  and enter the income you earned from working, if you are eligible for the child tax credit and/or the additional child tax credit, they will be added automatically and the software will create the necessary form 8812.   Make sure you have entered your child as a dependent in My Info, and that you have entered the child's Social Security number.    Careful— do not say that your child’s SSN is not valid for employment.  If your child was born in 2025 make sure you said he lived with you the whole year.  There is an oddly worded question that asks if the child paid over half their own support.  Say NO to that question.   Have you entered income from working in 2025?  If not,  you will not receive an income tax refund based on having dependent children.     The maximum amount of the child tax credit is now $2000 per child; the refundable “additional child tax credit” amount is $1700.   In order to get that credit, you have to have income from working.   Take the amount you earned from working.   Subtract $2500.   Multiply the rest by 15%.  That is the additional child tax credit per child that you can get—- up to the maximum of $1700 per child.   If the amount you earned from working was low, you will not get the full $1700 per child.    If your child is older than 16 at the end of 2025, you do not get the CTC.  But you may still get the non-refundable $500 credit for other dependents instead.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/child-tax-credit/L2lNhfGDl_US_en_US?uid=m68dfq2u   https://ttlc.intuit.com/turbotax-support/en-us/help-article/taxation/additional-child-tax-credit/L6xFeMFEf_US_en_US?uid=lqnuygah https://www.irs.gov/help/ita/does-my-childdependent-qualify-for-the-child-tax-credit-or-the-credit-for-other-dependents     And for the Earned Income Credit—-   https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-credits-deductions/qualifications-earned-income-credit-eic-eitc/L7w4BFP32_US_en_US?uid=m62rmz09   https://www.irs.gov/credits-deductions/individuals/earned-income-tax-credit/use-the-eitc-assistant   https://www.irs.gov/pub/irs-pdf/p596.pdf   Look at your 2025 Form 1040 to see the child-related credits you received   PREVIEW 1040 https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/preview-turbotax-online-return-filing/L77WCkvnu_US_en_US?uid=m681fkhr   Child Tax Credit line 19 Credit for Other Dependents line 19 Earned Income Credit line 27 Additional Child Tax Credit line 28  

You cannot change the tax year.   The current online program is for 2025 only.   Only a 2025 return can be prepared online and only a 2025 return can be e-filed.   Online preparation and e-filing for 2022, 2023, and  2024 is permanently closed. Note:  The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac.  It cannot be used on a mobile device.   To file a return for a prior tax year  If you need to prepare a return for 2022, 2023, or 2024  you can purchase and download desktop software to do it, then print, sign,  and mail the return(s) https://turbotax.intuit.com/personal-taxes/past-years-products/ You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.   Remember to prepare your state return as well—if you live in a state that has a state income tax.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-revenue/L9qVToi02_US_en_US?uid=m6e06um0   When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

It was accepted like 6 months ago. The check refund website at the IRS is currently down and I’ve been unable to get any answers. They sent me an email asking for the exact same documents that I uploaded to turbo tax in my initial return. I complied and uploaded those documents and now I’m just waiting in the wind. I’m wondering if anyone else who used the credit card deduction tool has the same issue since thats the only thing I did differently this return. 

To whom it may concern:    Please support Windows 10. My computer is unable to support Windows 11, and there is no reason to limit installations to Windows 11 other than maybe a little bit of a hassle for your support team. There are still tons of people on Windows 10 and you're losing customers by not supporting it.   Thank you for your consideration.

First, check your e-file status to see if your return was accepted:  https://turbotax.intuit.com/tax-tools/efile-status-lookup/   Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.     You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:    https://www.irs.gov/refunds   To track your state refund:     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr   If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing     https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L14YlqFrH_US_en_US?uid=lexdr7zh . https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/irs-refund-taking-longer-21-days/L2vRAJbdU_US_en_US?uid=lexe7lst

If that insurance was from the Affordable Care Act marketplace, then yes, you need a 1095A from healthcare.gov.   How to find your 1095-A online Log in to your account. Under "Your Existing Applications," select your 2025 application — not your 2026 application. Select “Tax Forms." Download all 1095-As. Get screen-by-screen directions, with pictures (PDF, 504 KB).  

You cannot e-file any tax return at this time.   It is too late to e-file a return for 2024 or any earlier year; e-filing has been permanently closed for past year returns.   E-filing has not yet opened for 2025 returns.  The IRS will not begin to accept 2025 returns until late January.   If you are trying to file a 2024 (or earlier tax year) return, it has to be filed by mail.  Print it, sign and date it in ink, and mail it.   When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.