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Level 2

cant change my password

i been trying to log into my account for about an hour and it keeps saying im locked out. i tried changing it, i tried everything i could think of but im getting nowhere. When i click  'forgot password' and i go through that, it asked for my password again. That makes no sense:/

1 Reply
Level 20

cant change my password

If it's locked from too many attempts, I think you have to wait about an hour before trying again.

 

Use the info below to regain account access.  You might even discover that you have more than 1 account, which could be why a  password doesn't work.   You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs, reset password, and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.  

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the Account Recovery tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.