Couldnt get premium to go away on phone app. So I filed with free on web and everything seemed FREE as it should be for someone with 2 w-2's . Then a week later recieve a premium receipt with entire different order number with the fees costing over half of my refund and have tried everything to get my money back from intuit turbo tax .. I've been told it'll be back on card that I received the return on in 3 business days. Then nothing. Then called again to be told 10 business days and dealing with a guy who was rude and didn't even check my file to see what was happening. Now 3 refund requestes laster I've gotten denied immediately and now waiting over a week for nothing but some email that says track my refund request and so I tried that and it gets me no tracking . I'm at witts end with this. My first receipt with order number is $0.00 .. I had 2 w-2s why would I need premium services for 2 stinking w-2's??!!?? Then to have under half of my federal show up in my bank like hey thanks for using turbo tax free edition . This is the last time ugh. Somebody for the love of GOD refund this mistake .
