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Questions Free Edition customers often ask

There’s lots of help online for our Free Edition customers. The best option for help is to search for your question while you’re entering information in your tax return. (See the video below for an example.)

Since Free Edition is specifically designed for simple and easy tax filing, most questions can get answered through our 24/7 Live community, but if you would like to have on demand access to a TurboTax Specialist, you can add PLUS or upgrade to a paid product.

You can also check out our other TurboTax support videos that give you info on both the product and various tax topics.

Online access to the tax return you’re filing this year expires on October 31.

We recommend that you save and print a copy of your tax return when you file as a PDF or tax data file.

If your access has expired, you can regain it by upgrading or adding PLUS.

You can check the status of your federal refund here.

If you need information about the status of your e-filed tax return, go here.

If you have a simple tax return you might qualify. Go here for more information.

Turbo Prepaid Visa support and distribution are provided by Green Dot. TurboTax Specialists won’t have information related to the status of your Turbo card.

Here are some links to information that might be useful:

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