We recently became aware that a small number of TurboTax Live customers who opted out of an Expert Review were mistakenly told that their 2018 tax return was reviewed by a TurboTax Live tax expert, when it wasn’t.
Since we want you to have the best tax filing experience possible, rest assured that our tax experts are available for you year-round. You can schedule a review any time, or simply reach out for tax advice. We’re always happy to help.
If you would like to speak to a Tax Expert, please follow the steps below to schedule an appointment:
- Sign in to your TurboTax account.
- Select Add a State (this is just to get you to the right screen).
- Select Review in the left-hand menu.
- Go through the completecheck process.
- Choose the Live Review option when asked how you want your return reviewed.
If you have additional questions or would like to speak with one of our support specialists, please call us at 1-800-591-9371, 5am - 9pm PT and mention “ Code: LBL Review. ”