You'll need to sign in or create an account to connect with an expert.
If you indicated the direct payment was for the 2019 balance due and not a 2020 estimated payment then just wait ... once the IRS gets back up to speed the excess payment should be refunded automatically... when this will happen is unknown. Or you could try calling the IRS and ask for it to be refunded however getting thru on the phones right now may not be possible ...
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
wolfstyle1986-gm
New Member
angelmarie9
New Member
msv1
New Member
smithc1447-gmail
New Member
adrianarodriguez
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.