Why is turbo tax telling me my refund can not be expedited and given 5 days early like I paid for?

[RachelW33]

Per this TurboTax Help Article, here are some reasons that the 5 days early may not work out: 5 Days Early Refund Delivery Options

The receipt of your refund 5 Days Early is subject to IRS submitting refund information to us at least 5 days before the refund settlement date. IRS does not always provide refund settlement information 5 days early. You will not be eligible to receive your refund 5 Days Early if:

(1) you take a Refund Advance loan

(2) IRS delays payment of your refund

(3) your bank’s policies do not allow for same-day payment processing. 

5 Days Early fee will be deducted directly from your refund prior to being deposited to your bank account. If your refund cannot be delivered 5 Days Early, you will not be charged the 5 Days Early fee. 5 Days Early program may change or be discontinued at any time.

[Amd901]

If that’s the case, then why are they holding onto my refund. It’s absurd that everyone that didn’t pay the fee to get their refund 5 days early have received their refunds way before anyone that paid the fee and was denied receives theirs. This was a gimmick and because the irs didn’t release the funds in time for turbo tax to make the $25 fee, they are holding them till the dd date? I also pay to have live help through turbo tax and can never get any live help and instead it makes me post on the community or speak to a bot agent?? Turbo tax will not get my business ever again. I can do them free elsewhere and have my refund a lot quicker.