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jesssniagonzalez
New Member

Why cant i view my previous tax yrs i was informed by the irs that i incorrectly filed so i tried logging in to find out which yr and i cant find my account

 
2 Replies
mesquitebean
Level 15

Why cant i view my previous tax yrs i was informed by the irs that i incorrectly filed so i tried logging in to find out which yr and i cant find my account

We can tell you how to find and gain access to your account.  As part of the process you might even discover you have more than one account, which is a frequent cause.  Many users have more than one account without realizing it.

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first-- if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Mike9241
Level 15

Why cant i view my previous tax yrs i was informed by the irs that i incorrectly filed so i tried logging in to find out which yr and i cant find my account

Turbotax has no way of knowing which year was filed incorrectly. that should have been in the IRS notice.

 

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