Why can I not access my prior years returns on turbotax? I've used the same email for all returns except 1. I can't get to a live person for help!

[Sophie1210]

Trying to locate my tax return for 2022.  Filed using Turbotax and got my refund but cannot access anything on line after I've signed in.

[ee-ea]

https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/account-recovery-request-t...