Why can I access all my TurboTax downloads and documents from 2017 to 2023 except for 2020?

[rx4acutern-yahoo]

I can't find my CD for that year. I need it to file an amendment with the California FTB.

[tagteam]

Did you purchase TurboTax directly from Intuit and are you using the link below?

https://accounts-tax.intuit.com/app/turbotaxdesktop