OK so I filed my taxes with turbo tax, applied for refund advance, was approved for $1500, chose that as an option at checkout. Filed 1/26, confirmed it was accepted. It is 1/31 and no refund advance has been posted to my account. I called Turbo Tax Customer Service they said wait, 24hrs, then called again wait 48 hours, then called again and they confirmed I checked out with that option and stated they don't know why it hasn't posted because its showing on their end it had been initiated but was pending and to called Credit Karma. Ok. I called Credit Karma Customer Service and they said they do not know why it hasn't been deposited yet that I needed to contact Turbo Tax because it is on their end. I called Turbo Tax, they said it is not on their end and to call Credit Karma back. I called Credit Karma, asked to speak with a supervisor and her advice was I just needed to wait. I asked wait for what? My return was accepted therefore what am I waiting for it says it will be deposited immediately, but I have already waited 5 days. I am confused. Why are yall even offering this as an option if you are unable to provide the service OR your customer service agents cannot troubleshoot it correctly. I want to know where my advance is. I would not have even filed with Turbo Tax had I known I was not going to get the advance. Now my phone is shut off so I can't even call anyone anymore, my rent is due tomorrow, my insurance lapsed, AND I am a single mother with two small children with barely any groceries. I am a DoorDash Delivery Driver and with my phone turned off I can't even work!! WHERE IS MY REFUND?? I NEED SOMEONE TO HELP ME!! THIS IS INCREDIBLY FRUSTRATING.
