When you pay for your services you are not paying for e-f...

Won't allow me to efile. However I already paid for it. How do I get a refund to my credit card?

posted

When you pay for your services you are not paying for e-file, but paying for Turbo Tax to assist in preparing your return regardless if you e-file or mail your return.

If your return is being rejected, please see below for additional information on how to correct:

https://ttlc.intuit.com/replies/3302275

If y ou are just stuck in a loop and unable to e-file, please try the below steps:

Log out of Turbo Tax and close out of your browser. Then, clear your cache and delete your cookies. Open up your browser window and go back into Turbo Tax. This should have fixed your issue. Please see below on how to clear your cache and delete cookies:

Clear Cache:

https://ttlc.intuit.com/replies/3302272

Delete Cookies:

https://ttlc.intuit.com/replies/3301745

If you can't seem to e-file no matter what:

https://ttlc.intuit.com/replies/3302281

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