You'll need to sign in or create an account to connect with an expert.
You could not have choose to get paper checks if you asked for the Turbotax fees to be withheld from your federal refund. Your only option was to have the refunds direct deposited to your checking account or debit card OR to get a new debit card.
Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?
If so the refund needs to go from the IRS to the third party bank to the card. This process can take up to 3 business days or more.
Check the IRS : https://www.irs.gov/Refunds
Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/
Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx
Check at Turbo Tax Visa : If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.
Did you have the TT fees withheld from the federal refund and then the balance sent to your bank account or debit card ?
If so the refund needs to go from the IRS to the third party bank to your bank account. This process can take up to 3 business days or more.
Check the IRS : https://www.irs.gov/Refunds
Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/
Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
CharlesANorris
New Member
odeman15
New Member
PaulEppichlaw
New Member
markym1
New Member
megan-gibbons8
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.