What should I do if I filed for paper checks yet my refund was deposited into a greendot account a month ago and I still haven't recieved anything?
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What should I do if I filed for paper checks yet my refund was deposited into a greendot account a month ago and I still haven't recieved anything?

 
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Level 15

What should I do if I filed for paper checks yet my refund was deposited into a greendot account a month ago and I still haven't recieved anything?

You could not have choose to get paper checks if you asked for the Turbotax fees to be withheld from your federal refund.   Your only option was to have the refunds direct deposited to your checking account or debit card   OR   to get a new debit card.   

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa :  If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

 

Did you have the TT fees withheld from the federal refund  and then the balance sent to your bank account or debit card ?

If so the refund needs to go from the IRS to the third party bank to your bank account.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx


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