- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What is the number I call to talk to a person about my refund? I filed January 28th it was accepted the next day. I still have not received my refund
I may owe back taxes I'm not sure how much but pretty sure it's less than my refund


- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What is the number I call to talk to a person about my refund? I filed January 28th it was accepted the next day. I still have not received my refund
To determine whether an offset has occurred on a debt owed, contact BFS's TOP call center at 800-304-3107 or TDD 866-297-0517, Monday through Friday 7:30 a.m. to 5 p.m. CST.
More info about refund offsets, including contact info and the appeals process, is on IRS.gov (Tax Topic 203).
To find out about a debt that reduced your state refund (if applicable), you will need to contact your State Department of Revenue.
Even though the IRS issues 9 out of 10 tax refunds within 21 days, it's possible your return may require additional review and take longer to process.
Your federal refund can take longer than 21 days to process for the following reasons:
- You claimed an Earned Income Tax Credit and/or an Additional Child Tax Credit and filed before February 15, 2018. It takes until the week of February 27 to receive your refund at the earliest.
- The IRS processed a refund offset.
- There were errors, inconsistencies, or missing info on the return.
- The return is under review.
- The IRS suspects identity theft or fraud.
- There's a Form 8379, Injured Spouse Allocation on your return. It takes 11-14 weeks to process.
- You filed Form 1040-X (Amended Return), which can take 12-16 weeks to process.
IRS representatives can only research your refund if it’s been at least 21 days since you e-filed, at least 6 weeks since you mailed your return, or if their Where’s My Refund? lookup tool tells you to contact them.
If Where's My Refund? says your return has been received but your refund has not yet been approved, that means the IRS has your return and is actively working on it.
Please see below for more details.
Still have questions?
Make a post