Want to change from mail to electronic but getting a message saying I've reached my limit

I choose file by mail. Now I want to file and pay electronically but it says I've reached my filing limit but I have not. There are 4 e files and this one which I'd like to convert to e file.

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Getting message: "We've hit a snag activating your product. This is most likely because something went wrong during the installation."

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Want to change from mail to electronic but getting a message saying I've reached my limit

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