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TurboTax 2023 CD stuck in activation

Hello community members,

I followed the initial steps to install TT 2023 on my desktop (Windows PC) using the CD I get usually from Costco. 

The initial steps went fine till installation and then I got the prompt, "restarting turbo Tax' and it never started. 

So I clicked on the TurboTax 2023 icon to restart and shortly a pop-up came about Turbo tax activation and it never comes out of it all the time! I uninstalled it and reinstalled it, no use.

 

What is going on?

I have already created an account but it never got to that sign in screen.

I would appreciate getting advice/help.

Thanks

 

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4 Replies
JulieS
Expert Alumni

TurboTax 2023 CD stuck in activation

Please follow the troubleshooting steps in this article to resolve this issue. 

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TurboTax 2023 CD stuck in activation

Hello,

 

Thank you so much for the prompt response! I will try this out and post my findings here.

 

     .

TurboTax 2023 CD stuck in activation

Unfortunately, it did not work with me running it is as administrator.

I have uninstalled it and installed it as well a few times.

I will continue to poke around.

 

Would any of you know if there is a support number that I could call?

 

Thanks

 

PaulaM
Expert Alumni

TurboTax 2023 CD stuck in activation

Reach out to customer support here.

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
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