Turbo tax helped me file an amendment, I’m supposed to get a refund instead I received a letter indicating I owe

[JulieS]

Yes, when you amend your tax return, you have filed two tax returns, the original return and the amended return. One may show a refund and the other may say that you owe. 

Since you have received an IRS letter, your first step is to make sure you understand the letter that you got. 

If you purchased Audit Defense for the return, follow this link to get help with that. 

If you didn't purchase Audit Defense, you can contact the Audit Support Center for help with your letter. Follow this link for more.