The service code initially means you are either getting a...

Incident number xxxxxxxxx was sent to me on 2/6.and I received a srvice code 3Y6F20ET651EK.PLEASE FIX FOR US.

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The service code initially means you are either getting a discount if not a free product on the behalf of Turbo Tax. You enter in the service code when you are about to pay. If you have any questions you can contact a live agent by going into your contact tab. They would be able to help you and guide you through everything you need.