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lccarniegirl123
New Member

The irs says money was sent to bank but i usedgreen dot with y'all and it is still enmpty. What do i do

 
1 Reply
HeatherPLO
Employee TurboTax Specialist

The irs says money was sent to bank but i usedgreen dot with y'all and it is still enmpty. What do i do

It can take 48 hours for the refund to be transferred to your account.  Also, depending on if a portion of your refund was used to pay for filing your return, that may cause a delay as well.  

You can also call the prepaid card customer service for additional information.  Their number is: (888) 285-4169

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