Hello,
I have been a loyal TurboTax user for the past eight years. However, my experience this year has been extremely disappointing. When the IRS sent my refund to your partner bank, there was no issue deducting their fees—even with supposed "suspicious activity." Yet, when it came to depositing the remaining funds into my account, my refund was withheld, causing significant inconvenience.
After researching the situation, I was surprised to find that this has happened to many others as well. Unfortunately, this reflects very poorly on TurboTax. I will not be using your services moving forward.
According to the information provided, it may take 10–12 weeks for the refund to be returned to the IRS, at which point I’ll be issued a paper check. That timeline is unacceptable. Direct deposit takes minutes—not months. The notion that your bank can immediately deduct funds while delaying the return of the remainder raises serious ethical concerns.
I’m deeply disappointed with the level of customer service and the excessive fees, especially given the lack of transparency and accountability. I genuinely feel for all the individuals who have had similar experiences.
One final question: Why is it acceptable for your bank to take its portion of my refund under the guise of "suspicious activity," but not acceptable for me to receive the rest of my refund?
Sincerely,
Sean
