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I'll assume you are using Online TurboTax since that is what is indicated underneath your question above.
Do you log into Online TurboTax, but there is no evidence of the 2020 return you were working on, and it acts like it wants you to start one? If so, then you likely have multiple accounts and signed into the wrong one.
Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) :
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
The answer I provided above is for if you don't find evidence of the return at all in that account. Follow those steps if that is your situation.
Or is the following your situation? This assumes you haven't yet filed the return.
Do you log into the correct account and see evidence that a return was prepared, but TurboTax thinks you were finished? i.e., is the return interview closed even though you haven't actually submitted the return? If that's the case, here's how you can get back to the interview for your unfiled return so you can keep working on it. Click on the link "Add a State". That doesn't really add one, but will open the return interview back up so you can continue working on your unfiled return.
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