No option for refund advance when i checkout

[lizadawn1009]

I have been a turbo tax customer for 10 plus years. I got the advance 2 times and still use my CK account.... I was even sent an email saying get ur refund advance when u start your taxes today..  so I did and no option for the advance. Anyone else have these same issues. I'm so confused.

[taxlady28]

We do not know how TurboTax determines who is offered the refund advance.  Perhaps something has changed with your credit score or income since you were last offered the refund advance.  Perhas they have changed their requirements.  But that is just speculation and we cannot give you a definite reason for not being offered that option.

[lizadawn1009]

As mentioned in my post turbo tax emailed me and said I CAN apply for the advance again... but there is no button to apply.....I use my CK account almost as a primary account. My credit score is better this year than last. 

[lizadawn1009]

Also I made more this year than last.. almost 15k more ... and I'm not above the dollar amount to not qualify. This I feel.is a turbo tax glitch!

[Courtford131421]

Same exact thing just happened to me! I am about to cry that's the only reason I went with turbo tax was to get the early refund advance jackson hewitt was going to give me one but I just wanted to go ahead and get it all done.

[taxlady28]

Once again we do not know what the requirements are to qualify and do not know why you were not offered an advance.  All we can do is guess.

[Briannawalisa]

this is also happening to me! I've gotten it every year for the last 4 years and nothing has changed so its extremely annoying.

[rinaw613]

Same thing I’ve been a customer. It’s the fact that the option isn’t even there. It’s one thing to be denied but I can’t even apply to get denied. I’ve cleared my whole return and started over that don’t work I’ve logged out of everything I can think of and started from scratch that didn’t work. I could’ve really used the advance seems like I’m going to have to go somewhere else this year

[Briannawalisa]

I called today and was on the phone quite a while. They said the option should show up after the irs starts accepting returns. I told them it’s never been like that in the past but they insisted so I’ll wait til the 27th and try again. I also started over and tried it a bunch before I finally called. I hope they are right. 

[Briannawalisa]

All you can do is guess? That’s not good enough. 1000s of Returning customers of years have been affected. Also the option should be available to see if we met the requirements. If it’s not an option how do we know? There’s obviously something going on with it since it’s not offering all the refund options. So your answer is not appropriate. You should stop repeating yourself. You haven’t been helpful. At all.

[Briannawalisa]

I was finally able to chose the refund options. 
I just kept going back and forth and finally it showed up! Good luck

[Solitabolden89]

What did you do different for it to pop up.

[Briannawalisa]

I just kept going back and forth from File to review changing stuff and trying to get it to change. Then I just kept backing out and opening it back up. I couldn’t believe it after all this hassle these last few days it finally popped up at 430am. I was on the App also.

[Solitabolden89]

Ty kindly I will keep trying 

[Meganm2021]

I started my taxes weeks ago with my paystub and It was on option, I just went to file and now it is no longer an option. weird