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ascreutz1
New Member

Our return was e-filed and accepted by the IRS on March 15, 2020. How can we find out why it is "still being processed" according to Where's My Refund?

 
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bluedeb
Level 15

Our return was e-filed and accepted by the IRS on March 15, 2020. How can we find out why it is "still being processed" according to Where's My Refund?

Since your return has been accepted, only the IRS would know why your return is still processing.  You can call them for more information.

 

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

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1 Reply
bluedeb
Level 15

Our return was e-filed and accepted by the IRS on March 15, 2020. How can we find out why it is "still being processed" according to Where's My Refund?

Since your return has been accepted, only the IRS would know why your return is still processing.  You can call them for more information.

 

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

View solution in original post

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