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lovechildren-1
Returning Member

On the website irs sent my refund to the bank. but I dont see it.

 
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3 Replies

On the website irs sent my refund to the bank. but I dont see it.

So this IRS WMR tool says the funds have been sent?

https://www.irs.gov/refunds

If the IRS has actually sent the funds, the IRS says to allow up to 5 days due to variations in bank processing procedures and times.   But it usually doesn't take that long.

However, there may be another link in the chain that you can check in the meantime if you used the following service:

Did you have any TurboTax fees that you chose to pay out of the Federal refund?  If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.   Then that intermediary bank sends the rest of the funds on to your bank (or card.)   If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG).

Soccermom
New Member

On the website irs sent my refund to the bank. but I dont see it.

What is the information to check it at the intermittent bank? 

On the website irs sent my refund to the bank. but I dont see it.


@Soccermom wrote:

What is the information to check it at the intermittent bank? 


If you chose to pay any product fees out of your Federal refund, the funds go first from the IRS to an intermediary bank where the fees are subtracted.   Then that intermediary bank sends the rest to your bank account or card.  The company that handles that is called SBTPG (Santa Barbara Tax Products Group.)

 

If you sure the IRS has released and sent your funds (check with the IRS "Where's My Refund" tool), you can log in to your temporary account at SBTPG to see the status of your funds.

 

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

 

SBTPG has a phone contact page at the following link. It also shows their business hours.  Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

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