if you got an advance or selected to have your Turbotax fees taken out of your refund, the refund went to a third-party bank where the TurboTax amount and the remaining amount were split. The third-party bank was supposed to send the balance, if any, to the bank account you specified.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com