turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

holly0218
New Member

My refund was supposed to be $965.00 but it only deposited $380.00 into my bank account

how much was I charged for using turbo tax?
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

My refund was supposed to be $965.00 but it only deposited $380.00 into my bank account

Federal or State? They come at different times.
ChristieB
New Member

My refund was supposed to be $965.00 but it only deposited $380.00 into my bank account

If the total amount of your refund (both federal and state together) is not what you received, you might have only received just your federal refund or just your state refund. These refunds will arrive in two separate transactions because they are handled by two separate agencies (the IRS and your state tax agency). 

If this amount was for only one refund (federal or state) and the amount was less than what was submitted on your return (after subtracting TurboTax fees), this means that they could have made a change to your return that has impacted your refund, or they could need more information to finish processing part of your refund. Another possibility is that it was partly taken in order to offset a prior debt owed.

In all of the situations above, you will receive a letter explaining exactly what happened, what additional information they might need (if any) and contact information. You could also call the IRS or your state tax agency before receiving this letter, they might be able to access your account and explain what happened. 

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies