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I can't tell if you actually talked to someone at the IRS or not. If you haven't, here's how to reach a live IRS agent. Lower down I've provided a couple of other possibilities for getting help.
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
If you don't get satisfactory information by talking to a live person at the IRS, you can try contacting the IRS Taxpayer Advocate Service for your area. They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS. At the following IRS website, select your state from the dropdown menu, and it will give you the number of your IRS Taxpayer Advocate. If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an IRS agent. A couple of users reported that at least for them, that was a backdoor route to the IRS.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
After the above, if needed, a last resort you could contact the local office of your US Congressman (Representative) to see if they can assist you any with the IRS.
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