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Neither. Audit Protection doesn't kick in unless/until you get an actual Audit letter from the governement.
The IRS is just seriously backlogged due to all the new tax laws and extra stimulus filings, as well as unprocessed 2019 returns left over from the COVID shutdown. Contacting the IRS will not speed things up. Lots of other folks are still waiting, so please continue to be patient. Also see:
The IRS is under serious stress — what does that mean for your refund? (msn.com)
What led to IRS backlog: ‘Thin workforce,’ new pandemic relief programs | Federal News Network
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