im sorry Lakita

[tapiaorac]

I had the best tax form correction experience with operator Lakita who was nothing but sweet and helpful. Very sorry for misunderstanding what she was talking about regarding feedback survey at the end of the call and I hung up too soon, unsure of how else to put in the good word for her that she very much deserves at a baseline/at the very least. Thank you again Lakita, I hope you stay well 😄

[taxlady28]

There is a computer system that sends you a request for feedback.  Not every call gets one, but if you do fill it out and submit it.