turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

helwick1-
New Member

I verified my identity on 2/25 and to is 3/4 and my stays on wmr still says they cannot provide any info. What's going on? Shouldn't my status have updated by now?

 
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Best answer

Accepted Solutions
DawnC0
Intuit Alumni

I verified my identity on 2/25 and to is 3/4 and my stays on wmr still says they cannot provide any info. What's going on? Shouldn't my status have updated by now?

No.  It can take up to 9 weeks (although it may not take that long) to release your refund after verifying your identity.  So, it is normal that you would not see any update on Where's My Refund yet.  

View solution in original post

1 Reply
DawnC0
Intuit Alumni

I verified my identity on 2/25 and to is 3/4 and my stays on wmr still says they cannot provide any info. What's going on? Shouldn't my status have updated by now?

No.  It can take up to 9 weeks (although it may not take that long) to release your refund after verifying your identity.  So, it is normal that you would not see any update on Where's My Refund yet.  

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies