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Contact the Taxpayer Advocate Service
https://www.taxpayeradvocate.irs.gov/contact-us/#FindlocalTAS
I already did and I got assigned a representative who dropped my case because I faxed in documents that came in blurry on their end and by the time they told be about it through the mail, they had already dropped my case. Not to mention that they were so busy, it would take about 2 months to get a call back.
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