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I'm missing some tax returns on the Turbo Tax website. How do I retrieve them?

 
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1 Reply
Kat
Level 15
Level 15

I'm missing some tax returns on the Turbo Tax website. How do I retrieve them?

As long as you're using a paid TurboTax product, you should be able to find your tax returns filed using the same account (same username and password).  In order to access a tax return, you must log in using the EXACT account that you used when filing.  Many users have multiple accounts without realizing it.  See the info below for determining if you have more than one TT account.

 

https://ttlc.intuit.com/community/account-management/help/how-many-turbotax-accounts-do-i-have/01/26...

 

Additionally, if you used the Free Edition when filing, your access to your TurboTax Online returns is limited by time.  See the TurboTax FAQ below for more info.

 

https://ttlc.intuit.com/community/my-tax-return/help/how-long-will-i-be-able-to-access-my-turbotax-o...

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
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